Shipping & Returns
Please note: We do NOT ship to PO boxes.
No Orders will be shipped or received on Holidays. Orders placed on Holidays will be processed the following Business Day. We drop ship your order directly from the actual vendor so it will ship from their location.
Delivery Time We will do our best to process orders immediately. We have a great track record when it comes to or customers shipping needs. If you need something pronto please feel free to give us a call 888-584-4968 and we will see what we can do. Helping customers in need is what we are all about. Monogramming will not slow your delivery time. We send you tracking information when your order ships. Let us know if you haven't received it and we will investigate.
Inclement Weather Please note that shipping delays due to inclement weather can occasionally happen especially during winter months. These things are beyond our control. UPS/FEDEX will not refund shipping charges due to late delivery under these circumstances and therefore neither can we.
Damaged Deliveries If an item is defective or damaged in shipping we will gladly replace it. Please notify us within 48 hours. You must keep the original shipping carton and packaging for a claim/inspection by carrier; otherwise no replacement or refund can be honored.
Returns We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return any unused merchandise within 21 days, with an RA# as explained below. You are responsible for the return shipping costs. Make sure the original tags are on the item.
*Please note: Items initialed directly on the product including Bosca & Claire Chase monogrammed merchandise cannot be returned. When we include a FREE monogrammed luggage tag you can still exchange or return your purchase. Keep the tag as our gift to you.
If you would like to return items that you purchased from us, please email us at villugg@optonline.net. or call us toll free at 1-888-584-4968. Returns must be requested within 21 days of receipt of the merchandise.
Merchandise must be brand new, unused, with all hanging tags attached. We will supply you with a Return Authorization Number (RA#) and return shipping information. You are responsible for the return shipping charges. Without a Return Authorization number, all returns will be refused. We recommend you keep a copy of this # for your records. We have a 21 day refund policy from date of receipt on online merchandise that has not been personalized. Please return items unused in the original packaging and carton with your RA# for a refund. You will be responsible for the return shipping charge. We are not responsible for damaged or lost merchandise when you return an item, so be sure to use UPS or FedEx and insure your package.
Remember to insure your package.
R/A - RETURN MERCHANDISE AUTHORIZATION
* Returns must be made within 21 days
- All returns must have a Return merchandise authorization number (R/A#) and must be requested within 21 days of receipt of the merchandise. Please call Toll Free: 888-584-4968 or 561-810-5823 prior to return of any item. You will be responsible for returns shipped to the address we supply. An item returned without R/A# will be refused. Merchandise must be unused and in the original condition. It must be in the original packaging, brand new, unused and tags may not be removed.
- R/As will be issued for all qualifying orders except monogrammed items. Products must be returned within 10 business days following the assignment of an R/A number or the Return Authorization will be void. You may keep the monogrammed luggage tag. The monogrammed tag does not void your return privileges.
- The R/A# must be listed clearly on the returned packaging. Enclose your name, address, phone number and R/A number in the package.
- If you refuse an item, you will be charged a 30% restocking fee plus a $25.00 intercept charge plus the shipping to you and back to the company. You must obtain an R/A number to avoid these charges.
- Collect shipping will be refused.
- Only use a carrier that offers shipment tracking for all returns.
- Insure your package for full value to ensure the safe return so that you are completely protected if the shipment is lost or damaged in transit. *If you choose not to use a carrier that offers tracking or insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Returning for Exchange: Let us know what item you would like. We will either bill you the difference or credit you the difference.
We believe the above terms are fair and reasonable and ensure the protection of all parties against abuse. If for any reason, one or more above conditions cannot be met, please call us and we will try to assist, BUT you must call before a return and receive authorization.
Holiday Shipping & Returns
Online Holiday gifts/merchandise purchased on or after November 27th must be received by January 7th for return or exchange. It must be unused in original carton. Of course, monogrammed luggage tag is yours to keep and does not impact returns. You will be responsible for the return shipping charge.
*Please note: Items initialed directly on the product including Bosca & Claire Chase monogrammed merchandise cannot be returned.
Quick Processing!
Most orders are processed and shipped within 2-5 business days. Any delays in this arise from a back-order situation. If an item is out of stock and will not be available in 30 days, you will receive written notice. You may then choose to change, cancel, or wait for your order. Please note that items ordered together may not necessarily be shipped together. Please Note: We do NOT ship to PO boxes. Orders going to Alaska or Hawaii will be charged for extra shipping costs. Monogramming is done on site and will not hold up your order. Again, you may call for expedited shipping. These may incur extra charges that we will discuss with you. A leather luggage tag monogrammed with your initials is our gift to you. Should you return you purchase, you may still keep your luggage tag free of charge.
Monogramming
Monogramming is permanent and cannot be changed. Initials are done in the correct order, first, middle than last. There are no periods, just a slight space between the letters. Be sure of your choice, as monogrammed items cannot be exchanged or returned.
Sales Tax
A sales tax of 7% will be added for customers in Florida only. All deliveries outside of Florida will not be charged sales tax.
Payment Options
To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us at 888-584-4968, Monday thru Saturday, during normal business hours, Eastern Standard Time. We accept PayPal, Visa, MasterCard, and American Express. PayPal's Seller Protection requires a signature confirmation for transactions of $550 or more.
Visa, MC, Amex must be a U.S. issued credit card and the billing address must be in the United States.
Typographical Errors
In the event that a product sold through our website is listed at an incorrect price, and/or with incorrect product info as a result of a typographical error, we reserve the right to cancel or refuse the order. Upon cancellation, we will promptly notify customers of the situation.
California Proposition 65 Warning: This store sells products that contain chemicals known to the State Of California to cause cancer, or birth defects or other reproductive harm.
If you have questions regarding any of our products and services, you can email us anytime at villugg@optonline.net