Disney luggage has a ten year global limited warranty. This warranty only covers manufacturing defects on materials and workmanship. You will be responsible for shipping costs to a repair center. Disney Luggage will repair or replace the bag with one of equal value if they decide it is a manufacturing defect. This warranty does not cover misuse, neglect, accidents, abrasions, solvents, water or wear and tear from use. It does not cover common carrier damage such as airline damage. You should always examine your luggage and make an immediate claim if a common carrier has damaged your bag(s). You can contact Disney at 1-800-265-4933 X 220 with questions or to find a repair center. Disney is now under the Samsonite brand umbrella.